What is quality?

To understand total quality, we must first understand quality. Customers that are businesses will define quality very clearly using specifications, standards, and other measures. This makes the point that quality can be defined and measured. Although few consumers could define quality if asked, all know it when they see it. This makes the critical point that quality is in the eye of the beholder. With the total quality approach, customers ultimately define quality.


What is the AQL?

The acceptable quality limit (AQL) is the worst tolerable process average (mean) in percentage or ratio that is still considered acceptable; that is, it is at an acceptable quality level. In a quality control procedure, a process is said to be at an acceptable quality level if the appropriate statistic used to construct a control chart does not fall outside the bounds of the acceptable quality limits.

The usage of the abbreviation AQL for the term "acceptable quality limit" has recently been changed in the standards issued by at least one national standards organization (ANSI/ASQ) to relate to the term "acceptance quality level". It is unclear whether this interpretation will be brought into general usage, but the underlying meaning remains the same.