Foreigners often complain that Chinese don't understand their business intentions due to a lack of English. This is often wrong. The Chinese do understand your intentions, but wish not to follow or obey them. So here I’d like to give you some suggestions for you to make business more smoothly in China.
What to do if you didn’t inspect products for some reasons and you receive a shipment of defective products?
First, you should check if all of the products are defective or part of them are.
Second, you should figure out if the defective goods are repairable. If they can be reworked, you have several options:
Some buyers occasionally mentions that they don’t need a third-party QC. They thinks their supplier could do the QC job. Trading companies and manufacturers always promise one-stop service, from quotation to production, all the way to arranging shipments. In process, there’s also quality control.
If you think you can relay on the supplier do the QC for you, think again.
Ask yourself before considering not doing a third-party QC for any goods sourcing from China.
The acceptable quality limit (AQL) is the worst tolerable process average (mean) in percentage or ratio that is still considered acceptable; that is, it is at an acceptable quality level. In a quality control procedure, a process is said to be at an acceptable quality level if the appropriate statistic used to construct a control chart does not fall outside the bounds of the acceptable quality limits.
The usage of the abbreviation AQL for the term "acceptable quality limit" has recently been changed in the standards issued by at least one national standards organization (ANSI/ASQ) to relate to the term "acceptance quality level". It is unclear whether this interpretation will be brought into general usage, but the underlying meaning remains the same.